Vice President for Student Development and Enrollment Services: Maribeth Ehasz
MH 282; 407-823-4372
The Division of Student Development and Enrollment Services (SDES) engages students in the total collegiate experience – from identification, recruitment, matriculation, and investment, to successful progression, graduation, and employment in a global workforce. This is accomplished by providing opportunities for enriched student development, leadership growth, experience-based learning, values education and civic engagement which lead to overall student success. SDES affirms that the student who comes to UCF should not be the same student who graduates from UCF. We embrace the tenets of the UCF Creed – Integrity, Scholarship, Community, Creativity, and Excellence as a framework for developing student learning outcomes to facilitate transformational learning.
Goals of the division are to:
- Promote student progression to graduation, graduate and professional school, and productive employment.
- Create opportunities for students to develop and strengthen leadership skills.
- Assist students to further develop purpose, integrity, ethical practices, and civic responsibility.
- Embrace diversity and inclusiveness.
- Foster student engagement in the Central Florida citi-state and the global community.
Academic Services for Student-Athletes (ASSA)
Director and Senior Associate Athletic Director: Eric A. Wood
Wayne Densch Center for Student-Athlete Leadership;
The Office of Academic Services for Student-Athletes, which is housed within SDES, works in collaboration with the Athletics Department to assist student-athletes in their efforts to establish and achieve their personal, professional and academic goals. In addition, ASSA ensures student-athletes understand NCAA Division I, American Athletic Conference and UCF academic eligibility rules and requirements.
ASSA services include:
- Providing transition services that promote the academic success of student-athletes.
- Guiding student-athletes in their selection of meaningful and appropriate major and minor fields of study.
- Assisting student-athletes with course registration, understanding of policies and procedures, and tracking progress towards degree completion.
- Organizing study halls, academic mentoring, and tutorial services.
- Directing students to utilize the full spectrum of other university services.
- Preparing student-athletes in their career planning and development.
- Assisting student-athletes with educational impacting disabilities including learning assessments and accommodations.
- Providing student-athletes with computer access and services.
Activity and Service Fee Business Office (ASF)
Director: Richard Phillips
SU 215; 407-823-5548
The Activity and Service Fee Business Office services the purchasing, accounting and personnel needs of Activity and Service Fee funded departments and agencies and provides a variety of services to UCF students. ASF is also a support office for registered student organizations and UCF students that are allocated Activity and Service Fee funds by the Student Government Association. The office administers an online financial training course that must be completed by all students that are allocated Activity and Service Fee funds and by the officers of all registered student organizations. In addition, the office manages the Student Government Association Ticket Center which sells a variety of specially-priced tickets to local theme parks, movie theaters, and attractions.
Career Services (CS)
Executive Director: Lynn Hansen
Career Services offers a comprehensive range of services to help UCF students of any major reach their academic and career goals with a talented staff of career professionals. These comprehensive services are designed to help first year through graduate students with all phases of career development to include:
- Major and Career Choices.
- Academic and Career Information.
- Resumes and Cover Letters.
- Interviewing Skills.
- Job Search Strategies.
- Employment Assistance (Career Fairs, On-Campus Recruiting, and Job Postings).
- Graduate School Information.
These programs and services are available through drop-in assistance, scheduled appointments, workshops, and major events.
Counseling and Psychological Services (CAPS)
Director: Karen Hofmann
Counseling and Psychological Services Center; 407-823-2811
Counseling and Psychological Services serves currently enrolled UCF students seeking assistance with developmental and mental-health related concerns by offering a wide variety of services and programs free of charge. CAPS is composed of professional staff including licensed (and licensed eligible) psychologists, mental health counselors, social workers, and graduate level counselors-in-training who provide a safe and confidential environment in which students can explore and resolve personal concerns and issues. CAPS is open Monday through Thursday, 8 a.m.-6 p.m. and Friday, 8 a.m.-5 p.m., during fall and spring semesters and Monday through Friday, 8 a.m.-5 p.m., during the breaks and summer semesters.
- Short-term individual therapy.
- Group therapy and workshops.
- Crisis intervention and walk-in appointments.
* Crisis afterhours hotline: 407-823-2811 Press #5
- Couples therapy (*both need to be UCF students).
- Outreach presentations and workshops.
- Consultation to faculty, staff, parents, and students.
- Referral services to community and campus resources.
Creative School for Children (CSC)
Director: Amy Hesse
The Creative School for Children is an Educational Research Center for Child Development that provides quality early learning experiences for children ages 6 weeks to 5 years old. The school is accredited by the National Association for the Education of Young Children (NAEYC) and is certified Florida Gold Seal. The learning environment in the CSC classroom is facilitated by highly skilled, degreed teachers who offer a wide variety of experiences through the implementation of the Creative Curriculum, the Project Approach and Conscious Discipline in art, music, language, motor skills, science, math, social studies, perceptual development, socialization, and self-discovery. Planned field trips and special family programs are part of the annual schedule. CSC offers the Florida State Voluntary Pre-K (VPK) program for age eligible four-year-old children and now offers an evening program for children ages 2-12 years old and Summer Camp for children 6-12 years old. Evening care runs concurrently with the UCF and CSC academic calendar. Experiences in observation, volunteerism, and training in the academic areas are available to university students and opportunities for educational research are available to university faculty, undergraduate and graduate students. The school enrolls children of university students, employees of the university, and community members. Operating hours are 7:30 a.m.-5:30 p.m., Monday through Friday. Evening program hours are 5:35-9:15 p.m., Monday through Thursday, during the fall and spring semesters.
First Year Advising and Exploration (FYAE)
Director: Stephen O’Connell
HPH 116; 407-823-3789
UCF recognizes that starting in a new learning environment can present many challenging life transitions for incoming freshman students. First Year Advising and Exploration has been established to prepare and advise first-time-in-college students not assigned to other SDES advising offices. The overriding mission of the office is to assist first-year students by providing numerous academic advising support services and other programs that will lead to their overall satisfaction, success and progression at UCF. Students who have not selected a major (Undeclared students) are provided focused advising support services through the Major Exploration Program to assist them in the major selection process.
To fulfill this mission, each student is assigned a specific academic advisor who connects with the student through various activities such as orientation, individual appointments, outreach programs, and email and phone communication. The office focuses its efforts on providing proactive academic advising support, establishing early and regular communication, and providing outreach advising activities for first-year students. FYAE also offers academic advising at their satellite office located in Academic Village. FYAE advisors have been designated for first-year students in the EXCEL, COMPASS, freshman LEARN living learning community, STEP, Pegasus Success, SOAR, CAP and Out of State Student Mentoring (OSSM) living learning community programs. In addition, high school students admitted to UCF as part of the Early Admission or Dual Enrollment programs are advised through FYAE.
FYAE advisors assists all undeclared students in major exploration and connecting with Career Services and referrals to the appropriate Colleges Offices. FYAE collaborates with the college advising support units, and other campus student support offices, in providing information resources and academic advising services through advising appointments, and student outreach program sessions. The office also supports student engagement throughout the second year.
Major Exploration Program (MEP)
HPH 116; 407-823-3789
The MEP has been developed to provide structured experiences to assist students are undecided about a major. Students are provided major exploration and career development connections as primary advising initiatives so they can make an informed decision on their future major at UCF. MEP has several components including coordinated academic advising services from a first year advising office, major and career exploration programming activities, and online assessments. The program’s services are also available to first-year students who are unsure about their major choice and to those considering a change of major.
First Year Experience (FYE)
Interim Director: Paige Woods
HPH 216; 407-823-5105
The First Year Experience office combines orientation with extended first year transition programs including UCF’s official Welcome Week, Pegasus Palooza, LINK (Learning and Interacting with New Knights), Convocation: The Knighting, Common Reading Program, Out of State Student Mentoring Program (OSSM), and the Strategies for Success course (SLS 1501 ). FYE assists entering freshmen and transfer students with their transition to UCF by providing information about student services, campus life, academic support, academic advising, and registration. Freshmen and transfer students are required to attend an orientation session prior to registering for classes. Students register for the program by visiting the FYE website at http://fye.sdes.ucf.edu. In addition, LINK assists FTIC students in their transition by creating, coordinating and promoting campus-wide, co-curricular educational programming and activities. Students also have the opportunity to serve in a variety of leadership roles with FYE including the Orientation Team (O-Team), OSSM peer mentors, Strategies for Success course peer mentors, Pegasus Palooza executive board members, and Student Orientation Coordinators. FYE also oversees the Pegasus Parent Program, which aims to provide parents and family members of UCF students with important information about UCF and its resources. Family Weekend is a part of the Pegasus Parent Program and occurs every fall semester during a home football game weekend.
Fraternity and Sorority Life (FSL)
Director: Woody Joseph
4100 Greek Park Drive (Fraternity and Sorority Life Building);
The Fraternity and Sorority Life office is committed to providing excellence in active advising of fraternity and sorority leaders that will create lifelong bonds through the principles encompassed in fraternal values. FSL fosters an inclusive environment and commitment to student growth, academic excellence, civic engagement, leadership development, positive relationships, and risk-reduction education. It encompasses small group living and more importantly, developmental programming for individuals, chapters, chapter alumni boards, house corporation officers, and collegiate governing boards (i.e., Panhellenic Council (PAN), Interfraternity Council (IFC), National Pan-Hellenic Council (NPHC), Diversified Greek Council (DGC), and the Greek Council).
FSL can offer students a “home away from home,” a scholastic support system, networking opportunities, an organization for community service, transferable skills for management and leadership development, and a foundation for long-lasting friendships. You can follow what’s happening within the Greek community via our Facebook page or on Twitter. Currently, there are 49 fraternities and sororities on UCF’s campus with more than 4,000 active Greek students. Greek organizations give college men and women a chance to excel in any area they choose and include students of every race, religion, culture, and background. Students are encouraged to take a closer look at UCF’s Greek community through participation in fraternity or sorority recruitment. It is important to be familiar with each council’s specific recruitment or new member intake process. For details, visit http://fsl.sdes.ucf.edu and select “Councils.” We encourage you to familiarize yourself with all of the councils to better understand the diversity of the Greek community and what each council has to offer.
Housing and Residence Life (HRL)
Executive Director: Christi Hartzler
HAB 123; 407-823-4663
The Department of Housing and Residence Life offers housing on the Orlando campus and the Rosen College of Hospitality Management campus for regularly enrolled students paying tuition and fees for a minimum of nine credit hours. Living on campus is strongly encouraged for first-year students, and limited space is available to upper-classmen and graduate students. Eligibility information can be found on our website. Incoming first-year students may apply for housing immediately after being offered admission to the university. The online application process is available through myUCF. There is not enough on-campus housing for all students. Therefore, all students desiring to live on-campus should apply as early as possible. Application periods include academic-year agreements (fall/spring) with a separate application for summer or 11.5 month annual agreements (fall/ spring/summer). Many types of housing are available, ranging from suite-style shared-bedroom residence halls to luxury apartments with private bedrooms and bathrooms. Many first-year students who apply for academic year agreements will receive assignments in shared-bedroom suite-style residence halls. Private bedrooms in apartments are guaranteed only in the Towers at Knights Plaza located on the Orlando main campus, NorthView, located adjacent to the main campus or the Rosen College of Hospitality Management Student Apartments, located at the Rosen Campus. More information on the different housing options, rates, floor plans, etc., is available online at http://www.housing.ucf.edu.
Several different meal plans are available through UCF Dining Services. Information about meal plans is available online at http://www.ucfdining.com.
LEAD Scholars Academy (LSA)
Director: Stacey Malaret
FC 165; 407-823-2223
The mission of the LEAD Scholars Academy is to establish an environment that will provide comprehensive leadership education, development, and civic engagement opportunities for the UCF community. Through collaboration and partnerships, the LSA incorporates established leadership models to create professional, academic and experiential opportunities that challenge, empower, and educate students to become social change agents and encourages citizenship in a global society.
The primary vision for the area is the development of an intentional and comprehensive program that targets specific groups, as well as provides campus-wide opportunities for students regardless of their class standing and/or level of involvement experience. Leadership programs will vary in duration from an extended program that may last several weeks or years to a one-day workshop. The focus is to provide a variety of programmatic options that recognize students have different needs, time constraints, and levels of interest.
The LSA first-year program provides academic, service and experiential opportunities for students that combine in and out of classroom challenges in both an academic and co-curricular environment. The application process for this program is open to all first time in college students prior to the beginning of their UCF career. Those accepted into the program have achieved student success.
All UCF students may participate in the LSA through various experiential tracks including civic engagement, women’s leadership, multicultural leadership, undergraduate research, the virtual leadership academy, global leadership, and the Clinton Global Initiative University program.
Additional programs are developed throughout the year to provide leadership enhancement and empowerment opportunities for UCF students. Through programming, networking, mentoring, personal development or experiential training, UCF students learn the skills needed to hold various leadership positions on campus and within their chosen career.
Multicultural Academic and Support Services (MASS)
Director: Wayne Jackson
SU 154; 407-823-2716
The Office of Multicultural Academic and Support Services provides comprehensive academic support, cultural enrichment, consultation, and referral services that promote the retention and graduation of multicultural and First Generation college students. MASS offers personalized advising and support; monitors academic progress; sponsors a six-week summer program, Seizing Opportunities for Achievement and Retention (SOAR); coordinates the Brother to Brother, Knight Alliance Network (for Foster Care alumni) and Multicultural Transfer Students Programs. MASS serves as the focal point of operations in addressing the specific needs, issues, and concerns that confront multicultural and First Generation college students at UCF.
Neighborhood Relations and Safety Education (NRSE)
Assistant Vice President, Student Development and Enrollment Services: A.J. Range
12424 Research Parkway, Research Pavilion, Suite 110;
While Neighborhood Relations and Safety Education is charged with assisting and providing unbiased information and resources for students, parents, faculty, and staff with their search for off campus housing accommodations, its first mission, however, is to support and promote on campus housing for students. The NRSE office also has contact with and communicates to local off campus apartment communities regarding student housing opportunities. This office also offers neutral guidance and instructions for students wishing to sublease their off campus apartment; and offers “moving off campus” consultations and information about local services, transportation, and furniture rental.
NRSE further serves UCF students, who live off campus, with directions and information regarding a variety of on campus programs, events, activities, and services. This office fosters a supportive and developmental environment for off campus students by providing advocacy for resolving problems, “on the spot” or through campus referrals, and by exploring other available resources. Moreover, NRSE also works in the local neighborhoods, adjacent communities, and nearby subdivisions with the HOAs, local police officers, community leaders, residents, and students to create, build, and enhance good neighborhood relations and effective civic engagement and responsibility. Finally, NRSE provides alerts, awareness, and education to students in an effort to prevent, protect, respond, and recover from safety and security challenges off campus.
Office of Student Involvement (OSI)
Director: Shane Juntunen
SU 208; 407-823-6471
The mission of the Office of Student Involvement is to provide quality programs, services, and leadership opportunities that enrich students’ academic endeavors and enhance the campus environment. Students and staff collaborate to develop programs and services which encourage student’s personal growth, promote civic responsibility, embrace differences, and connect students to the campus and the community.
To fulfill our mission, OSI’s staff members oversee the registration and management of more than 600 registered student organizations (RSOs), as well as the advisement and coordination of the following student groups: Black and Gold Studios, Campus Activities Board (CAB), Graduate Outreach (GO) Homecoming, Knight-Thon, Knights of the RoundTable (KoRT), Late Knights, Regional Out-reach Services (ROS), Student Government Association (SGA), Volunteer UCF (VUCF), and Knights of the Turntables, OSI’s DJ service. OSI wishes to support all members of our UCF community and encourages any person in need of an accommodation to participate in our programs or services to email us at firstname.lastname@example.org. OSI is funded by SGA.
Office of Student Rights and Responsibilities (OSRR)
Executive Director, Assistant Dean of Students, Deputy Title IX Coordinator: Dana Juntunen
Ferrell Commons, Building 7G, Suite 227; 407-823-4638
http://osrr.sdes.ucf.edu; http://goldenrule.sdes.ucf.edu; http://cares.sdes.ucf.edu; http://osrr.sdes.ucf.edu/titleix
The Office of Student Rights and Responsibilities promotes a campus climate of integrity, civility, accountability and student well-being by providing a wide array of resources, education, and support services for the university community. OSRR is comprised of: Student Conduct, Integrity and Ethical Development and Student Care Services. OSRR also oversees the Golden Rule Student Handbook, The UCF Creed and Title IX reports perpetrated by a student on a student.
Office of Integrity and Ethical Development (IED)
Director: Jennifer Wright
Ferrell Commons, Building 7F, Suite 138; 407-823-3477
The Office of Integrity and Ethical Development specializes in the promotion of individual responsibility and personal development.
Emphasis is on the promotion of academic integrity and prevention academic misconduct. Programs are designed to bring awareness to topics such as integrity, personal accountability, ethical decision making, and professionalism. Services include coaching sessions, excellence in decision making seminar, academic integrity workshops, and support services. Workshops are offered every semester designed to provide students (undergraduate/graduate) and student organizations with the college life skills necessary for academic and personal success at UCF.
Office of Student Conduct (OSC)
Director: Michael Gilmer
Ferrell Commons, Building 7G, Suite 227; 407-823-4638
The Office of Student Conduct handles complaints against UCF students and student groups (but not faculty or staff). The complaint must indicate a possible violation of one or more of the Rules of Conduct or Conduct Regulations of Student Organizations located in the Golden Rule Student Handbook. Copies of the Golden Rule Student Handbook may be obtained at viewed on the internet at: http://goldenrule.sdes.ucf.edu.
Student Care Services (SCS)
Associate Director: Ann Marie Palmer
Ferrell Commons, Building 7F, Suite 138; 407-823-5607
Student Care Services offers guidance, resources, and referrals to UCF students who are experiencing a distressing situation which significantly impacts academic or personal success. The SCS team coordinates referrals to campus and community resources, develops action plans for student success, oversees the Student of Concern process, and provides education and outreach to university and community members. Our goal is to intervene before a student reaches crisis level and ensure the safety of both the student and the UCF community. SCS also oversees UCF Cares, an umbrella of care-related programs, resources and staff dedicated to fostering a caring community of Knights.
Office of Student Success (OSS)
Barbara Ying-CMMS 101; 407-823-6239
The Office of Student Success provides data and project management in support of strategic initiatives, within the division of Student Development and Enrollment Services, that impact retention, completion and student success. The Office is committed to university-wide partnerships to support the use of predictive analytics as a resource for data-driven decisions.
Recreation and Wellness Center (RWC)
Executive Director: James Wilkening
The Recreation and Wellness Center is known on campus as UCF’s “Greatest Place to Play.” The mission of the RWC is to foster healthy lifestyle choices and wellness through efficient services, comprehensive programs and high-quality facilities. The RWC is designed to enrich campus life and advance the university’s educational mission. Benefits of participation include the application of leadership, decision-making, problem solving, conflict management, communication and social skills. We strive to provide the safest, cleanest, highest quality, most dependable and enjoyable services. The RWC aspires to create an environment in which we celebrate the differences we share across the spectrum of human diversity. The RWC strives to set and stay ahead of the national standards for university recreational programs and facilities by offering unique and innovative student development and leadership opportunities, while seeking to be inclusive and adaptable to the needs of all UCF students.
The RWC is comprised of six different programs: Athletic Training, Aquatics, Fitness (which includes Adaptive and Inclusive Recreation and Student Assisted Workout for students with disabilities), Intramural Sports, Outdoor Adventure and Sport Clubs. The RWC also includes outdoor facilities: tennis courts, sand volleyball courts, a lap and leisure pool, the RWC Park (turf and grass fields and a soft-ball/baseball field), the Challenge Course, a disc course and the William E. and Mary Jo Davis Recreation Area at Lake Claire. The indoor facilities include the main building and RWC @ Knights Plaza. The RWC facilities and programs offers are open to students of any ability with a valid UCF ID. Memberships are available to non-students. The RWC is funded by the Student Government Association.
Wellness and Health Promotion Services (WHPS)
Director: Maureen Hawkins
Recreation and Wellness Center Building, Suite 111; 407-823-5841
Wellness and Health Promotion Services aims to assist every UCF student in being a “Healthy Knight” and coordinates the campus Healthy Knights 2020 initiative. WHPS recognizes the role of lifestyle in health, wellness and academic success, by offering a wide range of health promotion and risk reduction services on topics including: sexual wellness, nutrition, stress management, sleep hygiene, body acceptance, smoking cessation, and healthy relationships. A variety of services are provided by health professionals including screening and education, along with HIV testing and counseling, wellness coaching and biofeedback assisted relaxation training. Trained Peer Health Advocates help promote healthy behaviors both by staffing Health Huts around campus and by facilitating interactive workshops.
Registrar’s Office (RO)
University Registrar and Executive Director: Brian C. Boyd
MH 161; 407-823-3100, HelpLine: 407-823-3533
The Registrar’s Office, with a commitment to quality service and leading edge technology, provides timely and accurate enrollment information and access for students, colleges and departments, effectively meets student administrative needs, ensures complete records management from registration through graduation and archived data stores. The office maintains the integrity of student permanent academic records and implements procedures in accordance to university policies through campus-wide communication, collaboration, and leadership. In addition, the Registrar’s Office is responsible for management of efficient utilization of classroom resources, readmission, transient student admission, residency reclassifications, student veteran services, NCAA Division I initial and continuing eligibility, the Knights Graduation Grant Initiative, Commencement, and publication of course offerings, Commencement programs, the Undergraduate Advising Guide, and the online Undergraduate Catalog.
SDES TRiO Center
Director: Rebekah McCloud
HPH 208/214; 407-823-4165
PRIME STEM/Student Support Services is a federally-funded TRiO program (U.S. Department of Education). The program supports college students pursuing STEM (Science, Technology, Engineering and Mathematics) and Health Sciences majors who are first-generation, low income, and/or have a documented disability. The project offers academic support services and resources to assist PRIME STEM scholars to successfully complete a STEM or Health Sciences degree. As an advocate for access to higher education, PRIME STEM/Student Support Services is committed to providing the support necessary to empower participants in developing and achieving academic goals.
Project BEST (Building Exemplary Scholars for Tomorrow)/Student Support Services is a federally-funded TRiO program (U.S. Department of Education). The program supports 144 college students who are first-generation, low income, and/or have a documented disability. The project offers support services and resources to assist scholars in transitioning from one level of higher education to the next and to success-fully completion of an undergraduate degree in any major. As an advocate for access to higher education, Student Support Services is committed to providing the support necessary to empower participants in developing and achieving academic goals.
Project PACE (Pursuing Academic & Career Excellence)/Talent Search is a federally-funded TRiO program (U.S. Department of Education). The program supports and empowers first generation individuals from disadvantaged backgrounds. Talent Search provides learning resources, promotes educational persistence in secondary education and fosters a culture of success and personal motivation that helps students to successfully graduate from high school and pursue higher education. The program supports Orange County Public Schools students who attend Wekiva High School, Piedmont Lakes Middle School and Lockhart Middle Schools. The program also provides services to adult learners (19-27) who have yet earned a secondary school diploma or a GED
Project REACH (Reaching Every Academic and Career Horizon)/Talent Search is a federally-funded TRiO program (U.S. Department of Education). The program supports and empowers first generation individuals from disadvantaged backgrounds. Talent Search provides learning resources, promotes educational persistence in secondary education and fosters a culture of success and personal motivation that helps students to successfully graduate from high school and pursue higher education. The program supports Orange County Public Schools students who attend Colonial High School, Union Park Middle School, Jackson Middle School and Liberty Middle Schools. The program also provides services to adult learners (19-27) who have yet earned a secondary school diploma or a GED.
Social Justice and Advocacy (SJA)
Director: Edwanna Andrews
SU 207; 407-823-0401
Social Justice and Advocacy is responsible for providing oversight to the Multicultural Student Center and LGBTQ+ Services. The mission of SJA is to promote an equitable campus environment where all are assured that diversity, in its many forms, is valued. We will support efforts to increase equal access to campus resources and opportunities, while cultivating inclusiveness to the least advantaged members of the campus community. SJA will advocate to decrease obstacles that prevent students from succeeding at UCF. SJA, MSC and LGBTQ+ Services provides programming and initiatives to advocate for a socially just campus community.
Student Academic Resource Center (SARC)
Director: Rebecca Piety
HPH 113; 407-823-5130
The Student Academic Resource Center provides high-quality programs and services that enable UCF students to achieve their academic goals. Programs include: Supplemental Instruction (SI), peer tutoring, learning skills consultations, academic coaching, and academic success workshops. The SI program focuses on providing assistance to students enrolled in historically difficult courses such as human anatomy, biology, chemistry, microbiology, engineering, computer science, and physics. By attending these peer-led study sessions, students have an opportunity to meet outside of class to compare notes, discuss important concepts, and develop strategies on how to learn the subject matter. Free peer tutoring is also available for many UCF subject areas, such as accounting, physics, engineering, statistics, and biology, to name a few. In total, SARC provides group tutoring for more than 30 different courses. Learning skills specialists are also available for students who need college-level study skills advice or those who wish to enhance their educational experience. The Academic Coaching & Engagement (ACE) Program provides free one-on-one, ongoing peer coaching to help undergraduate students develop important academic and life skills. Each semester, SARC offers a series of academic success workshops designed to address common student issues. Among these are test-taking strategies, time management, goal setting, and classroom etiquette. SARC also offers study skills assessments and online resources to help students become successful at the college level.
University Testing Center (UTC)
HPH 106; 407-823-5109
The University Testing Center provides academic and professional testing services for UCF students and the community. UTC is an institutional, state, and national standardized test center. Institutional and state tests include Accuplacer; Distance Learning/Correspondence Exams; ETS Field Test in Biology, Florida Teacher Certification Examinations (FTCE); Foreign Language Proficiency Exam (FLPE); Grammar Proficiency Exam (GPE); UCF Math Placement Test; and Test of Essential Academic Skills (TEAS).
UTC administers the following national standardized examinations:
- ACT Residual Test.
- College Level Examination Program (CLEP).
- Graduate Record Examinations (GRE) – Subject Areas.
- Law School Admissions Test (LSAT).
- Test of English as a Foreign Language (TOEFL iBT and ITP).
Accommodations for students with disabilities are made available in coordination with the Office of Student Accessibility Services.
Student Accessibility Services (SAS)
Executive Director: Adam Meyer
FC 185; 407-823-2371
The Office of Student Accessibility Services facilitates campus access and reasonable accommodations for students with disabilities. Such access may include, but are not limited to, classroom accommodations (including examination accommodations), alternative format text materials, captioning/interpreters, and information and referral to campus and community services. Reasonable accommodations are available to, but not limited to, students with ADHD, hearing and visual impairments, physical disability and/or health-related impairment, psychological and/or psychiatric disability, specific learning disability (such as dyslexia), speech impairment, or other disabilities. After admission to the university, students who want to explore reasonable academic accommodations should connect with SAS. Students can meet with a consultant in-person, by phone or via Skype. Students should not worry about having the “right” documentation at the time of the meeting. Any documentation needs can be discussed during the initial conversation. The most up-to-date initial contact procedures can be found at http://www.sas.ucf.edu. Students are encouraged to come to SAS and explore the possibilities and options without feeling a need to commit to utilizing any resources. The student determines how to proceed based on the information presented and personal preferences. All information is confidential and will be used only to coordinate accommodations with appropriate UCF personnel.
Inclusive Education Services (IES)
Location FC 155; 407-823-2371
The office of Inclusive Education Services provides an innovative and distinctive post-secondary educational experience to individuals with intellectual disabilities. The office facilitates meaningful immersive UCF community experiences for college students with intellectual disabilities via diverse academic, professional, personal, and social opportunities with the goal of advancing employability, independence and life satisfaction. Students admitted to UCF through this initiative will enroll as non-matriculated students. Please contact IES directly for more information.
Student Financial Assistance (SFA)
Director: Alicia Keaton
MH 107; 407-823-2827
The Office of Student Financial Assistance is dedicated to supporting UCF’s mission and goals through the efficient delivery of student aid. The office provides UCF students with a comprehensive offering of financial assistance options to support student success and the attainment of a university degree. Financial aid counseling is available on a walk-in basis. To protect the privacy of student records, SFA offers limited counseling services through phone and email.
Student Government Association (SGA)
Advisor: Shane Juntunen
SU 214; 407-823-2191
The Student Government Association’s purpose is to represent student views on issues affecting UCF and to promote progressive changes that improve campus life. In advocating better communication and understanding among the UCF family, SGA also provides numerous services that affect student life. These services include free printing in the SGA Computer labs, discount tickets to movie theaters and theme parks, legal services, recreational opportunities through the Recreation and Wellness Center and Sport Clubs Council, programming through the Campus Activities Board, Homecoming, Volunteer UCF, Late Knights, Multicultural Student Center, Knight-Thon, Knights of the RoundTable, and much more. Money allocated by SGA for these services comes from Activity and Service Fees that students pay during registration. Additionally, registered student organizations may receive funding for events, activities, and travel to conventions. SGA coordinates its efforts with the Florida Student Association in lobbying for students’ rights at the local, state, and national levels. SGA’s structure is modeled closely after the United States federal government system in that it contains three branches: Executive, Legislative, and Judicial. The Executive branch, comprised of the Student Body president, vice president, and cabinet, and oversees the daily administrative operation of SGA. The Legislative branch funds registered student organizations and also passes bills and resolutions benefiting the student body. The Judicial branch oversees and takes part in hearings concerning constitutional, legislative, and student rights issues. All students are encouraged to take an active role in SGA. For information about how to become involved with SGA, or how your student organization can receive funding, contact the SGA office.
Student Health Services (SHS)
Executive Director: Michael Deichen, M.D., M.P.H.
Student Health Services Building, Suite 309; 407-823-2701
Student Health Services is accredited by the Accreditation Association for Ambulatory Health Care. The mission of SHS is to provide excellent healthcare that delivers value and promotes lifelong well-being to the UCF community.
SHS provides care at four convenient locations: the main campus Health Center; Knights Plaza at the north end of campus; the College of Medicine; Rosen College of Hospitality Management. SHS is staffed by board-certified physicians, dentists, pharmacists, advanced registered nurse practitioners, physician assistants, registered nurses, licensed practical nurses, certified medical assistants and a full complement of other medical support personnel who provide laboratory and radiology services.
SHS insurance office staff will assist students with filing insurance claims. SHS physicians are contracted in-network providers with BlueCross BlueShield PPO and Blue Options, United Healthcare, Aetna, AvMed, and Cigna health insurance plans. This entitles patients to use SHS providers for their primary care needs and realize cost savings through covered services. SHS will bill any insurance company as a courtesy to patients as they may be eligible for out-of-network benefits.
SHS endorses several optional health and accident insurance plans for students. Please visit our website for additional information regarding these plans. The optional plans are separate from the health fee students are required to pay each semester. However, when purchased, the insurance may cover most of the charges incurred at SHS and also provides benefits for services that are beyond the scope of the campus SHS program, such as hospital referrals and specialty care (subject to co-pays and deductibles). Charges incurred outside the SHS are the responsibility of the student, including transport by ambulance.
The SHS Dental Center, housed within the main Health Center, provides preventive, restorative and cosmetic dental services by appointment at 407-823-1635. Prices are discounted for students. The Dental Center accepts dental insurance PPO plans and payment plans are available for various treatment plan options.
SHS also oversees an Alcohol and Other Drugs (AOD) program. The program is licensed by the State of Florida to provide substance abuse prevention education, intervention, and outpatient treatment services. Campus outreach, substance abuse treatment and recovery services are available to UCF students.
Two convenient pharmacy locations on campus are staffed by pharmacists passionate about patient education and providing excellent customer service. Our principal pharmacy is located in the main Health Center, and a satellite pharmacy is located within the smaller clinic at Knights Plaza. The pharmacies accept over 250 prescription insurance plans and offer competitive prices for those students who do not have insurance coverage.
When SHS is closed, students may obtain information and help from the SHS telephone message at 407-823-2701 or its website that provides access to a 24-hour Nurse Line and FreeMD (the web-based interactive system to help make decisions about health needs). If the situation is urgent, students should call 911 or access one of the hospitals or walk-in clinics identified via http://www.studenthealth.ucf.edu (charges for services are the student’s responsibility).
Student Legal Services (SLS)
Director and Associate General Counsel: Patricia Dullaghan
FC 142; 407-823-2538
Student Legal Services provides students with advice and consultation, including court representation, in selected areas of law such as landlord/tenant disputes, consumer issues, wills, uncontested divorces, name changes, Chapter 7 Bankruptcies, traffic tickets, criminal cases including misdemeanors and felonies of third degree, and sealing and expunging of criminal records. Services are provided free of charge to students who are currently enrolled at UCF and paying activity and service fees; including those attending the regional campuses, Rosen College, and the College of Medicine. Students in need of legal services should contact the SLS office to schedule an appointment.
Student Outreach Services (SOS)
Director: Rhonda C. Hall
Orlando Tech Center, 12479 Research Parkway, Bldg. 600, Suite 215, Orlando 32826; 407-823-5580
The primary mission of the Office of Student Outreach Services is to attract, motivate, and prepare underrepresented middle and high school students from the local area to pursue and complete a college education. Students and their families are offered a variety of opportunities and programs designed to assist in the navigation of the college admissions, financial assistance, and career preparedness processes. SOS is committed to partnering with the UCF community and other external agencies and organizations vital to providing quality programming for all of participants.
Student Union (SU)
Director: Rick Falco
SU 312; 407-823-3677
The Student Union is the Heart of Campus and provides the campus community with a variety of meeting rooms, offices, programs, and services. The Union is home to a great variety of restaurants including Café Bustelo, Chili’s, Smoothie King, Subway, Domino’s, Pita Spot, Qdoba, and Nathan’s Famous. Retail stores include Knightstop Convenience Store + Sushi, and College Optical. Other services located in the Union include the SGA Ticket Office, SGA Computer Lab, ATMs from SunTrust, Bank of America, Chase Bank, and CFE Federal Credit Union. The Student Union also operates the Knights Helping Knights Food Pantry, All Knight Study at Ferrell Commons and the All Knight Study Lounge located at the UCF Arena. All Knight Study at the Arena is generally open 24/7 and Ferrell Commons location is open 24/5 (excluding holidays and semester breaks) as well as Bike N Gold (bike share and repair) program. The Union is open until midnight on Saturday, 10 p.m. on Sunday, and 1 a.m. on week days (excluding holidays and semester breaks). For information, call the Information Desk at 407-823-0001. The Student Union is funded by SGA.
Transfer and Transition Services (TTS)
Director: Jason Dodge
HPH 221; 407-823-2231
Transfer and Transition Services helps transfer students make a seamless transition for a more successful experience at UCF. The office provides the following resources and services:
- General advising and referral for transfer students before and after they enroll at UCF.
- Referral to DirectConnect advisors at partnering colleges: Eastern Florida State College, Lake-Sumter State College, Seminole State College, Valencia College; College of Central Florida, and Daytona State College.
- Academic exploration and advising for transfer students who are undeclared majors, undecided, or changing majors.
- Current information about university programs and policies including entrance and exit requirements.
- Advocacy and assistance in resolving transfer issues.
- Transition advising services for currently enrolled juniors and seniors who are undeclared or changing majors.
- Connections to the campus community with: Peer Mentors, transfer clubs and organizations including Tau Sigma and Transfer Knights Club, and TTS sponsored events.
Undergraduate Admissions (UA)
Associate Vice President: Gordon Chavis, Jr.
Duke Energy UCF Welcome Center; 407-823-3000
The Office of Undergraduate Admissions coordinates the admission and enrollment of all undergraduate first-time-in-college, transfer, non-degree, and non-Florida public institution transient students to UCF. The office’s primary mission is to identify, recruit and enroll talented, diverse and academically qualified students who will contribute to and achieve growth and success at UCF.
Office hours are: Mondays and Thursdays, 9 a.m.-6 p.m., Tuesdays, Wednesdays, and Fridays, 9 a.m.-5 p.m.
Veterans Academic Resource Center (VARC)
Director: Paul Viau
Veterans Academic Resource Center, CFE Arena; 407-823-2707
Located at UCF Knights Plaza/CFE Arena, the Veterans Academic Resource Center is open 9 a.m.-5 p.m., Mondays through Fridays, and provides study, tutor, and lounge areas for student veterans, as well as programs and events designed specifically for student veterans’ needs.
The VARC recognizes and supports student veterans as they transition from military to student life. The VARC, a unit of the Registrar’s Office, is a collaboration among the offices of Career Services, Counseling and Psychological Services, Student Academic Resource Center, Student Accessibility Services, and Transfer and Transition Services, and provides the home for Veteran Services.
Assistant University Registrar: Bethany Glassbrenner
Veteran Services serves all veteran students and eligible dependents who are using VA educational benefits. The office provides information concerning entitlements, filing claims to the Department of Veterans Affairs, certifying enrollment at the university each term to receive VA educational benefits, and deferring tuition and fee payments. Consult Veteran Services early in the UCF admissions process for information (http://varc.sdes.ucf.edu/benefits).
To maintain eligibility for VA education benefits, students must adhere to the policies and procedures for VA educational benefits as noted on the GI Bill website (http://www.benefits.va.gov/gibill/).
UCF, being a member of SOC (Service Members Opportunity College), provides credit for various military training and education. Credit is awarded for regionally accredited schools and courses only. Transfer credit is awarded per the recommendations of the American Council on Education (ACE) Guide, based upon courses and/or training listed on the DD Form 214, SMARTS, ARTS, or other official military record. U.S. Air Force veterans must coordinate with the Community College of the Air Force to provide official CCAF transcripts to the Office of Undergraduate Admissions.
Students eligible for VA educational benefits may also be eligible for a VA deferral of tuition and fees. The VA Deferment due date is contained in the “Academic Calendar” (http://calendar.ucf.edu/). Students eligible for financial aid adequate to cover tuition and fees are not eligible for this deferment.
For fall/spring semesters, undergraduates must carry at least 12 credit hours for full-time VA benefits, 9 to 11 credit hours for three-quarter time benefits, and 6 to 8 credit hours for half-time benefits. Five credit hours or less will be reimbursed at the cost of tuition and fees or quarter-time depending on their VA Chapter. Check Veterans Services website for summer term course load and other FAQs.
Students currently enrolled at UCF and another institution may receive VA educational benefits, after completing the appropriate Transient Form and consulting with Veterans Services. Veterans and eligible dependents who desire to change their major, or pursue a dual major, dual degree, or add a minor may receive VA educational benefits, but must obtain approval from DVA before taking any of the applicable courses. This includes a minor in military science. NOTE: Some majors may have extra elective hours that can be used for courses for a minor or another major.
Benefits will be terminated for individuals who are disqualified, excluded, suspended, or expelled from the university. If reinstated by the university following disqualification or suspension, the veteran or eligible dependent must contact Veterans Services to have their VA educational benefits re-activated.
Veterans and eligible dependents also may draw VA benefits during the periods of eligibility while on Cooperative Education assignments. Payment is received during both the on-campus and off-campus work terms. Contact Veterans Services for more specific benefit information on Cooperative Education.
UCF is designated as a VA “Yellow Ribbon” institution to help defray the out-of-state tuition. Please go to: http://varc.sdes.ucf.edu/docs/ucfyellowribbonprogram_rules.pdf for more information.
The C.W. Bill Young Veteran Tuition Waiver Program is available to any honorably discharged veteran of the U.S. Armed Forces, U.S. Reserve Forces, or the National Guard who is not considered a Florida resident for tuition purposes but who resides in Florida while attending UCF. Please go to http://varc.sdes.ucf.edu/benefits for more information and application requirements.